Academy Office Manager
Holy Angels Residential Facility - Shreveport
Academy Office Manager
Full Time • Holy Angels Residential Facility - Shreveport
We are Growing and adding a new position for a Office Manager in our Academy!
Full Time, M-F, 6:45am- 3:30 pm, 40 hours per week
Starting Rate: $ Salary Depending on Experience
Benefits: Fulltime Eligible Staff
- 403b retirement with Match
- Health
- Dental
- Vision
- Life
- Short Term Disability
- Long Term Disability
- Accident
- Critical Illness
- Paid Time Off
- Holiday Pay
- Employee Referral Bonus
- Wellness Center Free Membership
Job Summary:
Holy Angels is in search of a full-time Office Manager for Holy Angels Academy. The Office Manager will assist the Director of Educational Services and the Director of Clinical Services in the day-to-day office management of the Academy. The ideal candidate will have leadership skills in the day-to-day operations in a clinic/school setting including but not limited to, daily operations, credentialing, billing, insurance verifications, admissions, and previous staff management experience.
Specific Skills and Responsibilities:
Operations & Clinic Management
- Lead daily office operations across multiple clinic locations, ensuring efficient workflows, appropriate staffing coverage, and exceptional service delivery.
- Manage schedule rotations and day-of staffing adjustments to maintain adequate coverage and operational efficiency.
- Oversee administrative and support operations, including file management, records maintenance, and departmental workflow coordination.
- Manage supply inventory, monitor stock levels, and ensure resources are available to support clinic operations.
- Collaborate with executive leadership on strategic planning, compliance initiatives, clinic operations, customer service, and organizational growth.
Staff Leadership & Development
- Direct, mentor, and hold staff accountable for performance, scheduling, onboarding, training compliance, and professional development.
- Coordinate background checks with BACB and facilitate onboarding activities.
- Manage employee schedules, time-off requests, and staffing assignments.
- Monitor required training and compliance programs, including Relias and other organizational education requirements.
- Conduct performance-related oversight and ensure accountability for operational standards and workplace expectations.
Enrollment, Admissions & Family Support
- Coordinate enrollment and admissions processes, including follow-up with prospective families after initial contact.
- Maintain regular communication with families regarding enrollment status and program requirements.
- Track and collect intake documentation, insurance information, evaluations, and other required records.
- Issue reminders for missing paperwork and ensure required documentation is received and maintained.
Credentialing, Compliance & Quality Assurance
- Oversee provider credentialing and compliance activities, including management of credentialing processes for large provider networks.
- Ensure compliance with all regulatory, accreditation, and educational requirements.
- Maintain survey readiness, documentation standards, and audit preparedness.
- Conduct internal audits and quality assurance reviews to ensure compliance and operational excellence.
- Champion continuous process improvement efforts that increase efficiency, standardize procedures, and strengthen service quality.
Authorizations, Billing & Financial Management
- Manage insurance verification, authorizations, reauthorizations, and revenue cycle activities.
- Submit Verification of Benefits (VOB) requests and authorization documentation.
- Maintain authorization records and track upcoming renewal requirements.
- Improve billing, insurance, and reimbursement processes to optimize financial performance.
- Support budget development, purchasing oversight, and financial stewardship to ensure responsible resource utilization.
Records Management & Documentation
- Maintain accurate patient, client, and student records in accordance with regulatory requirements and confidentiality standards.
- Track attendance, investigate unexplained absences, and prepare attendance verification documentation.
- Organize and maintain annual compliance paperwork and required records.
- Process record requests and ensure appropriate release of information procedures are followed.
- Maintain current records related to permissions, medications, services, and other required documentation.
Technology & Process Improvement
- Lead technology and operational improvements, including electronic health record implementation and workflow optimization.
- Support reporting systems, data management, and process standardization initiatives.
- Monitor productivity and operational metrics to identify opportunities for improvement.
- Implement innovative solutions that enhance efficiency, customer service, and overall clinic performance.
Customer Service & Family Experience
- Strengthen patient, client, and family experiences through proactive communication and service excellence.
- Resolve operational concerns and support high-quality customer service standards.
- Foster positive relationships with patients, families, providers, staff, and community stakeholders.
- Promote a culture of accountability, responsiveness, and continuous improvement.
Qualifications:
- Minimum 7-10 years’ experience staff management required
- Must maintain a current and valid driver’s license
Education:
- High School Diploma or GED Required
- Bachelors in business related filed preferred
Work Environment:
- Must be able to work with individuals with developmental disabilities
Physical Demands:
- Walk, stand, sit, push, pull, stoop, kneel, crouch, reach, use hands and lift up to 50lbs, 2/3’s of the time
Requirements:
- Drug Screen
- Criminal Background Check
- Driver’s License Check
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Holy Angels is an independent, nonprofit organization serving individuals with developmental and intellectual disabilities ranging in age from young children to senior citizens. Since 1965, Holy Angels has been dedicated to providing those served a path to self-fulfillment through education, empowerment, spirituality, independence, and work. Let our mission be your career. Over 250 employees are a part of the Holy Angels family. Each empowered by training and education through the Angel University program, development opportunities, self-improvement, outstanding benefits, and a supportive network of professionals. Holy Angels strives to give team members everything needed to meet their maximum potential, and to have a successful career at Holy Angels!
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